Tried doing your own (DIY) survey? Not satisfied with the results?
You can’t manage the winery customer relationship experience unless you measure it. Customer relationship metrics (from professional, unbiased, statistically relevant, benchmark able and actionable surveys) drive Operational metrics (tasting room, wine club, website, social media) which drive business success, and ultimately, your professional success.
We provide customer relationship metrics that are
- statistically relevant
- benchmark able against your specific competitors
We professionally design Total Customer Experience (CX) surveys to meet the unique needs of
- wineries wanting to survey their DTC (direct to consumer) winery customers, and
- winery suppliers who want to survey their winery clients.
Benchmark your results against your specific competitors and the industry.
Wine Club Survey: we measure performance across all points of interaction with the winery to give you the total wine club customer experience (CX) insights you need to increase wine club membership, improve wine club retention, reduce wine club attrition and grow DTC (direct to consumer) winery sales. This would include the tasting room experience, support experience, etc. We benchmark your winery metrics against leading wineries and competitors.
Tasting Room Survey: we give you the insights you need to improve your Tasting Room experience to increase key metrics such as visitation, conversion of visitor to purchase, conversion of visitor to list, conversion of visitor to club, average sales and year over year growth. Benchmark your performance against leading wineries and the competition.
Winery Supplier Survey: we measure your performance across all points of interaction with a winery and benchmark your performance against your competitors.
Wine Industry Survey: we work with you to create a customized survey to meet your specific needs.
General Manager, Chappellet Winery
Direct Sales Manager, Cakebread Cellars
VP Sales & Marketing, Chateau Montelena
President, Vineyard & Winery Management Magazine
Owner, Benovia Winery